Acumen Claims – Privacy policy

Privacy policy

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Privacy policy

This Privacy Policy applies to the use and processing of personal information collected and used by certain members of the Acumen Claims Ltd.

Acumen Claims Ltd is committed to protecting the privacy of Personal information we collect and process in conducting our business. Personal information is information, or any combination of separate pieces of information, that could be used to identify you. This Privacy Policy describes how we will handle Personal Information that we collect through alternative channels:

By using Acumen Claims websites and mobile applications or otherwise providing your personal information to Acumen Claims, you agree to the collection, use and sharing of your information in accordance with this Policy. Please read this Privacy Policy carefully and contact us if you have any questions.

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources.

Information we collect when you visit our sites, or use our mobile applications or other services

We use cookies and other technologies to collect information when you visit our sites, or use our mobile applications or other services. The following are examples of information we may collect with these technologies:

  • Information about your device browser and operating system.
  • IP address
  • Web pages you view
  • Links you click
  • Acumen Claims emails you open

Information we collect when undertaking Claims Management

  • Completing Claim forms (First Notification of Loss)
  • Telephone calls
  • E-mails
  • Smart Link
  • Third parties

How Acumen Claims uses this information for processing claims

  • To communicate with you and other stakeholders
  • To manage all components of the claim and provide you with liability decisions
  • To resolve disputes and undertake dispute resolution
  • For undertaking training and quality purposes
  • Managing commercial risks to include Fraud and money laundering
  • To improve quality of service through satisfaction surveys
  • Manage complaints

Information sharing

We share your personal information as described below:

  • Third parties such as reinsurance brokers, appointed representatives, distributors, financial institutions, securities firms, accountants, actuaries, auditors, experts, lawyers and other outside professional advisors
  • IT systems, support and hosting service providers, document and records management providers and outsourced service providers
  • Banks and financial institutions that service our accounts, third-party claim administrators, claim investigators, construction consultants, engineers, examiners, jury consultants, translators and similar third-party vendors
  • Our Supply chain for undertaking the works on your behalf

Information Security

Acumen Claims is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.

We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.

Updates to our Privacy Policy

We will post changes to this Privacy Policy and indicate the effective date when this Privacy Policy is updated. If we make any material changes to this Privacy Policy, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.